Your item will be personalised using high-quality embroidery for garments, ensuring a durable and stylish finish. For water bottles and lunch boxes, we utilise advanced UV printing technology, which provides vibrant and long-lasting designs.

Each personalisation method is carefully selected to enhance the look and feel of your items while ensuring they stand up to everyday use.

Unfortunately, we do not accept changes to an order once it has been confirmed. This policy helps us ensure the timely processing and delivery of your items.

Certainly! Our showroom is open from Monday to Saturday, 10 am – 4 pm GST. Our Showroom Address is:

Office 3402-3403, Cluster X2, Jumeirah Lake Towers, Dubai, United Arab Emirates.

All our items are housed here, and you are able to take a look at our full showroom.

Please note that you can only apply one discount or promotion code per order. If you enter multiple discount codes, the last one entered will be applied and any prior codes will be disregarded. 

Additionally, discount coupons are not applicable to Sale items, Party Favours, and Little IA Loves collections.

Once the order is confirmed, we can no longer apply any discount code. 

If any case you were unable to apply the discount code, or the code does not work, please contact our support team at support@little-ia.com. We will do our best to offer you an alternative solution.

Local - Dubai

Same working day delivery:

• Order cut-off is at 12 PM (Monday to Saturday)
• Order cut-off during Ramadan is at 11 AM (Monday to Saturday)
• Delivery window is between 2pm to 8pm.

2 to 3 working days delivery:

• Delivery window is between 9 AM to 8 PM

Local - Other Emirates

3 to 4 working days delivery:

• Delivery window is between 9 AM to 8 PM

GCC

• Transit time is 3 to 5 working days

Rest of the World

• Transit time is 5 to 7 working days

Full tracking information will be provided as soon as it is available from the courier. This will be sent to you via email once your item has left our warehouse. 

Please email us at support@little-ia.com with the order number and correct details as soon as you can so we can amend these with our courier. In some cases, it may be too late, and the item may be at a depot, in which case you will have to organise a collection or a re-delivery. We will always work as hard and as fast as we can to ensure you get your order as quickly as possible.

You may also send a message on our WhatsApp at +971 50 579 5125.

We endeavor to keep all our customers happy and to provide the utmost best service. If you are unhappy with your purchase, please send an email to support@little-ia.com with as much information as possible. We will be able to offer you a refund as per our Refund Policy stated here. Due to the nature of personalised items, they are not eligible for refund or exchange, unless the personalisation has been done incorrectly. 

If you have received a damaged or incorrect item, please contact our support team at support@little-ia.com with a photo of the damaged, or incorrectly shipped item, along with the order number.

We do not send any paperwork in our packages; everything will be sent to you over email. We also do not include any retail prices on our tags. If your order is a gift and requires a special Gift Card, we include these complimentary – please select Gift Card at checkout and add your message, and we will make sure this is included in your order.

For every order that comes into Little IA, we pledge to give a donation to charity. These charities have been selected by our management team and will change on a rotational basis. The donation value is at our company’s discretion. If you have a charity you would like us to take a look at, we’re always looking for beautiful causes around the world. To read more about this, head to Our Mission page. 

We offer E-gift cards for the value of AED 100, AED 200, AED 300, AED 400, AED 500, and AED1000.

The gift card details are sent directly to the email address captured during the checkout process and contain information on how to redeem it. If you experience any issues, please contact our support team at support@little-ia.com.

Our Little IA E-Gift Cards are valid for 12 months from the time of purchase.

No. Gift cards are not returnable or exchangeable.